Terms and Conditions

These terms and conditions govern and control the relationship between you and this website operated by Hala Health. Please read the terms and conditions carefully before using our website. Your access to and use of our services is conditioned on your acceptance of these terms and conditions, and you agree to abide by them. These terms apply to all visitors, users, and others who access our website and request our services. By accessing our website and requesting our services, you declare your full agreement to comply with these terms. If you do not agree to any part of these terms, you are not entitled to access Hala Health’s services.


If you wish to purchase any service provided on our website, you will only be required to provide some relevant information regarding your purchase process, including but not limited to, your credit card number and expiration date, billing address, and shipping information. Additionally, you must acknowledge and agree to the following:

  1. You have the legal right to use any credit card(s) or other payment method(s) concerning any purchase transaction.
  2. The information you provide us on the website is accurate and complete. By providing this information, you grant us the right to provide the information to a third party to facilitate the purchase process. We reserve the right to reject or cancel your order at any time for specific reasons, including but not limited to: service availability, errors in your order, or other reasons.

– We accept online payments using Visa and Debit/Mastercard credit cards in Saudi Riyals.

– Refunds will only be issued through the original payment method.

Availability and Errors

We continuously update our product and service offerings on the Hala Health website. Products or services available on our platform may be priced incorrectly, described inaccurately, or unavailable, and we may experience some delays in updating information on the service and in our advertisements on other websites. We cannot guarantee the accuracy or completeness of any information, including prices, service images, specifications, and availability. We reserve the right to change or update information, correct errors or inaccuracies, or delete information at any time and without prior notice.

Contests, Betting, and Offers

Any contests, betting, or other promotions (“Promotional Offers”) available on our platform may be subject to different rules than these terms. If you participate in any of the Promotional Offers, please consider the applicable rules as well as our privacy policy. If the rules of the Promotional Offers conflict with these terms, the rules of the Promotional Offers shall apply.


When creating a new account on Hello Health, you must provide us with accurate, complete, and up-to-date information at all times. Failure to do so constitutes a clear violation of the terms, which may result in the immediate suspension of your account on our site. You are responsible for protecting and safeguarding the password you use to access the service. Therefore, you are responsible for any activities or actions taken under your password, whether your password is with our service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Regarding the choice of username, you may not use the name of another person or entity, or one that is not legally available for use, or a name or trademark that is subject to the rights of another person or entity other than yourself without obtaining prior permission, or a name that is offensive, vulgar, or obscene.

Intellectual Property

These services and their original content, features, and functionality are and will remain the exclusive property of Hello Health and its licensors. Our services are protected by copyright, trademark, and other laws of both the Kingdom of Saudi Arabia and foreign countries. Our trademarks or trade dress may not be used in connection with any product or service without the prior written consent of Hello Health, except to promote our own products or services.

Other Website Links

Hello Health does not control any other websites and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Hello Health shall not be responsible, directly or indirectly, for any damage or loss alleged to be caused by or in connection with the use of or reliance on any such content or services available on or through any such websites or services. We strongly encourage users to read the terms and conditions and privacy policies of any websites or services they visit and engage with through third parties.

Service Termination

We reserve the right to terminate or suspend your account immediately and without prior notice or liability to us, for any reason, including but not limited to, violating the terms outlined herein. Upon termination of your account, your right to use our services will cease immediately. If you wish to terminate your account, you can simply stop using the website and delete the account.

Liability Limitation

Hala Health, its directors, employees, partners, agents, suppliers, or affiliated companies shall not, under any circumstances, be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, or other intangible losses, arising from:

  1. Your access to or use of the service, or inability to access or use it.
  2. Any conduct or content of any third party on the service.
  3. Any content obtained from the service.
  4. Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.


Your use of the service is at your sole risk. The service is provided on an “as is” and “as available” basis. The service is provided without any warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Hala Health, its subsidiaries, affiliates, and licensors do not warrant the following:

  • That the service will function uninterrupted, secure, or available at any particular time or location.
  • Any errors or defects will be corrected.
  • The service is free of viruses or other harmful components.
  • The results of using the service will meet your needs.

Applicable Law

These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, regardless of any conflicts with the law. The failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding the service provided by us and supersede any prior agreements we may have regarding the service.

Credit/debit card data and personal identification information will not be stored, sold, shared, or rented to any third parties.

No dealings or provision of services or products will be made to any countries subject to sanctions by the Office of Foreign Assets Control (OFAC) according to the laws of the Kingdom of Saudi Arabia, where we are based.

Any dispute or claim arising out of or in connection with this website is subject to the laws of the Kingdom of Saudi Arabia and the jurisdiction of the competent authority, and shall be interpreted accordingly.


We reserve the right, at our sole discretion, to modify or replace these terms at any time. In the event of a revision, we will try to provide notice at least 30 days prior to the effective date of any new terms. Material changes will be determined solely at our discretion. By continuing to access or use our services after these revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please discontinue the use of the service.

Contact Us

If you have any questions or inquiries regarding these terms, please feel free to contact us.

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